In-Sourcing Methodologies

Signal Creek’s commitment to our partners is to delivery Expert Services to their private- and public-sector clients alike.  We bring only highly experienced IT professionals to solve the specific problems of clients.  We work the way our partners want us to work—ensuring that they are, or become, the trusted advisor and implementer across each client’s entire IT portfolio. 

Signal Creek’s methodologies are designed to deliver this sort of remarkable client success:

Pre-sales Support

Our commitment to partner success starts with winning the business.  Signal Creek will commit experienced resources to help with important client or prospect briefings, and will actively contribute to the efforts of the pursuit team.

Supplemental IT Support

Staff augmentation is perhaps the simplest way to engage Signal Creek’s Expert Services team.  Our subject matter experts can support a wide range of technical problems, and are always available to help when partner personnel are stretched.

Documentation Services

Client success improves with clear documentation at any stage of the IT portfolio lifecycle—from planning and design to implementation and on-going monitoring and support. 

Additional service practices that Signal Creek uses to deliver our Expert Services include:

• Health Assessments—Signal Creek can initially add value by providing a health assessment for a specific system.
• SOW Development—Scoping the appropriate resources, deliverables and schedules to ensure client success and expert delivery.
• Project and Technical Management—Signal Creek can provide project leadership to ensure enterprise policy compliance, change control monitoring, test plan completion and risk assessment.
• PMBOK Practices—Adhering to generally accepted practices from the project management body of knowledge ensures that clients have a consistent experience.  On behalf of our partners, this is Signal Creek’s commitment.
• SLA development—With the myriad SLAs in most IT departments, where many different departmental constituents are served, Signal Creek can help clients develop the right SLA commitments within the constraints of existing and planned systems and staff levels.