System Integrator or VAR?

Schedule a briefing to learn more about Signal Creek's Expert Services, which are delivered only through partners.

Case Studies

Click to download this Retail Chain PCI Compliance Case Study.

Click to download this DoD Data Center Services Case Study.

Click to download this Health Care Disaster Recovery Case Study. 

Service Center Development

 

For the products that SIs and VARs provide customers, a significant and on-going service opportunity exists, which can provide great customer value—ensuring that they receive the maximum return on their technology investment. 

Signal Creek works with select partners to develop and launch Service Centers—staffed with customer support experts 24 x 7 x 365. 

Signal Creek’s Service Center offering spans every aspect of Service Center development and operations, including:

  • Service Level Agreements
  • Call Center process development, including issue resolution and escalation routines
  • Staffing and training
  • Handling Inbound calls and online requests
  • Quality and best-practices
  • Reporting and operational efficiency

The end-result of our partnered approach to Service Center Development is recurring revenue based on customers who choose the level of support that best suits their needs and requirements from the multiple levels of service available at the Service Center.